Her previous roles include running, managing customer service change programs running key support teams such as training, process improvement, change management customer experience functions. In 2015 Lisa was awarded the internal Westpac Women of Influence Award in the customer category. Register Now Sponsors we are proud to thank our Sponsors for 2018: Adelaide University venue maps are now available for download. South Australia is known as Australias wine capital with many wine regions within an hour from the cbd with chauffeured cars or bus tours on offer a plenty! Multicultural flavours infuse Adelaide's restaurants; there's a pumping arts and live-music scene; and the city's festival calendar has vanquished dull Saturday nights. There are still plenty of church spires here, but they're hopelessly outnumbered by pubs and a growing number of hip bars tucked away in lanes. Just down the tram tracks is beachy Glenelg: Adelaide with its guard down and board shorts. Nearby port Adelaide is slowly gentrifying but remains a raffish harbour 'hood with buckets of soul.
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With a background in social work, student counselling, student support management, and research, cathy has many years experience in developing and managing strategies to improve student success and retention in post-secondary education settings. For over 15 years she held senior management roles in student support services at the University of Newcastle, australia, where she also undertook a number of professional exchanges, working in uk university Student Services. Cathy continues her long association with the University of Newcastle as a conjoint Associate Professor with the School of Humanities and Social Science. As an active researcher, cathys publications focus particularly on the experiences of mature-age, first-in-family and online students. Cathys work with Open Universities Australia between developed her interest in the online student experience. In 2016 she undertook further research into improving outcomes for online students, in her role own as an Equity fellow with the national Centre for Student Equity in Higher Education (ncsehe) at Curtin University, where she continues an Adjunct Fellow. The findings from this research have informed a set of National guidelines for Improving Student Outcomes in Online learning. Lisa pogonoski lisa is the Chief Customer Officer of bt financial Group, working with senior leaders to drive customer focus. Lisa has been with bt for over 24 years always in roles either responsible for the customer experience or influencing leaders across the organisation. Lisas current role involves managing cx teams, the bt contact centre and all essay telephone based sales retention teams.
The Cloud Campus is deakin's second largest campus which deakin sees as a great opportunity to make a difference to the 12,500 Cloud Campus students. Cherie diaz gaicd cherie is the head of Education Delivery at the australian Institute of Company directors and has a history of excellence in customer service in tertiary education management. Cherie's previous position was at ivy college, part of the Scentia group, which won the customer Service Institute australia (csia) award for database a medium size business in 20Cherie herself was recognised as a service hero as part of the Executive of the year category. F iona Brady matem fiona is the Acting Student Support coordinator, Student Support retention at usq. Fiona's team were the winners of the highly contested Campus living Villages Award for Student Engagement in 2017. Pictured: fiona accepts her award from Michael Lynch of Campus living Villages. Her team developed a program addressing particular cohort needs taking a holistic approach, encompassing students and staff; and face to face and digital. Come and hear a great example of the Student Experience - anytime anywhere. Dr Cathy Stone cathy is an independent consultant and researcher in the field of post-secondary student equity and success.
Hes also as comfortable talking to nuclear Engineers in Florida as he is telling stories to kids on the story mat in Sydney. Colin has written 7 books, 12 cd albums, and an online training system. His videos, audio tapes and short stories have been distributed in their thousands all over the world. Mr Sales, plan colin pearce, is versatile, volatile and verbal. Hell make you laugh, make you think and give you plenty of easy-to-do ideas. Come prepared to get your barnacles scraped off and leave with a new sense of hope. Lucy Schulz fatem the original founder of sscc when it commenced at Uni sa in 2006, lucy was Director of Student and Academic Services and Academic Registrar between 20Director of Service Improvement between 20t the University of south Australia before taking a role at teqsa. Lucy is currently director of Cloud Campus at deakin University, leading the enhancement and redevelopment of deakin's Cloud Campus reflecting on the whole student experience; not only fostering a progressive teaching and learning environment, but also building on deakin's digital capabilities and service culture.
In 2001 he was Australias biggest selling non-fiction author, and duplicated that feat in 2004, with his book on kokoda. He has been Australias best-selling non-fiction author in the last decade and in november 2013 released his current best-seller on Ned Kelly. The most popular after-dinner speaker in Australia, peter Fitzsimons is married to The Project co-host Lisa wilkinson and they have three children. Colin pearce Inducted into the australian Speakers Hall of Fame in 2007, colin tours the usa, asia, and Australasia to speak at major conferences. His no ordinary customer service yack, yack, yack. Colin pearce gets you up and moving, finding out what its like to be your own customer. Hes been delivering this message in the past decade in Lebanon, nigeria, philippines, kenya, vietnam, hong Kong, borneo, new zealand, usa, austria, spain, portugal, turkey, texas, hollywood and all over Australia.
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Costs: atem members - 695 atem affiliates - 745 Non-Members - 795. Welcome reception, conference dinner friday breakfast included in your registration fees. Extra dinner tickets: 150 More resources One day conference rates are also available. Should you wish to attend for one of the days of the conference, please contact us for details, nominating which day you wish to attend. Half day rates on Wednesday or Friday as follows: statement atem members - 250 atem affiliates - 280 Non-Members - 340 For the full day on Thursday, including conference dinner: atem members - 350 atem affiliates - 380 Non-Members - 440 csba customer Benchmarking Program The. This intensive three hour Master Class was led by customer Experience expert pier Dartnell and gave the knowledge needed to: develop, implement and deliver best practice live chat service delivery. Get staff on board and engaged.
Train staff to deliver a great experience every time. Implement an effective quality Assurance program. Create a platform for continuous improvement. Participants of the csba atem future Student Benchmarking Program, are entitled to two free tickets. Accommodation Our partner ozaccom has secured great rates at many hotels in Adelaide. Click the button to browse the options and book: Get rates keynote Speakers Speakers already confirmed include: Peter FitzSimons A well-respected columnist for The sydney morning Herald and Sun-Herald, peter speaks four languages, has played rugby for Australia, co-hosted radio shows with mike carlton and. Peter is the biographer not only of World Cup winning Wallaby captains, nick farr-Jones and John Eales, but also former Opposition leader Kim beazley, boxer Les Darcy, aviator Sir Charles Kingsford Smith, war heroine nancy wake and Antarctic explorer Sir douglas Mawson.
how can institutions truly provide a realistic, holistic support to students that can be accessed from anywhere and at any time? What are some of barriers that could potentially put limitations on extending student support further? Program, in keeping with the theme the 'student Service Experience: Anywhere, any time the 2018 sscc will take a radical shift by presenting the program across three universities: Adelaide, university of south Australia and Flinders University, across three days. Full Program, presentation Links, delegates were taken on Campus hub tours for each university to maximise the networking and knowledge gathering. Access to the three campuses means provided campus tours at all three, maximizing and providing value for your time. Day 1: Wed, 13 June commencing at 1 pm - the University of Adelaide.
Day 2: Thurs, 14 June - university of south Australia (Both campuses are 15 minutes walk from each other). Day 3: Fri, 15 June - flinders University ending at. The conference, welcome cocktail Reception on the night of Wednesday 13 June was at the beautiful grounds of The University of Adelaide, followed the next evening by the. Conference dinner at the, hotel Intercontinental. For 13 and 14 June, all conference venues were within walking distance of hotels on North Terrace, with the conference beginning at lunchtime on Wednesday, 13 June. A late gourmet breakfast (fully booked out!) was also provided at Flinders University on the last morning (Friday) of the conference, with buses leaving (not too early) from hotels in North Terrace. Buses were also provided from Flinders University to both the airport or Adelaide city centre after the final session at Flinders University, at around 1:30pm on Friday, 15 June. Registration, registrations are now closed for the sscc 2018. Please subscribe to our weekend Update newsletter for the latest conference updates.
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You can also: Theme, for years, universities have striven to meet academic demands from students and industry and exceed expectations. From innovating their curriculum design, to introducing new programs to meet the future of industry and job demand, universities have focused on excellence and a high standard of academic quality designed to make graduates job-ready. What, then, of the focus on the non-academic student experience? It can be argued that support services within universities have generally focussed mostly on supporting their on-campus students, with modifications and concessions being made to make some of these services more friendly to the other student cohorts. Institutions need to increase the focus on how to better include their other student cohorts in their student support models; to provide a more robust, comprehensive student support model, no matter the students modality of study. This not only extends to the actual services available, but how and when they biography are available. What can be done to support our students anywhere and at any time, especially given students are generally studying after work hours and on weekends? Please share your ideas, learnings and experiences on how we can better provide support services that are available 'anywhere, anytime'. how has your institution implemented support services to include all students?
A thesis new contact is unlikely to provide a job offer. Your goal is to gather valuable information in your field or occupation of interest. It's your responsibility to keep the communication lines open. Touch base every so often updating your contact on your progress. Student Services Centres Conference 13 - "Student Service Experience - anywhere, anytime". Following the record attendance for last year's sscc in Sydney, this year the sscc returned to its birthplace, adelaide, south Australia. The sscc is now the most important conference for student centre staff as well as anyone who relates to the customer service side of the tertiary sector. Over 200 people attended this year in Adelaide, examining the theme of 'Student Service Experience - anywhere, anytime". In keeping with this theme, the 2018 sscc loc took a radical shift by presenting the conference program across three universities: Adelaide, university of south Australia and Flinders University, over the three days.
Many companies and organizations use social networks to find or attract candidates. Below are a few tips about your social network online accounts: Create two different accounts: one that's private for friends and family, then a professional account searchable by employers. Learn how to change your privacy settings, and who can and cannot view your profile. Seek out and join professional organizations and online social networking groups. Ask your contacts who you should meet and get introduced. Be friendly, respectful and brief. Also be very clear about what you are looking for.
Here are some tips on how to make your social networks work for you: Use a formal email address on your resume. It is recommended that you use some form of your name so that a business will remember who you are. Virginia tech has more information. Ringback and plan voicemail messages on your cell phone may sound good to you and your friends, but employers may not call you back because. Just have a simple voicemail message with your name and phone number. This website gives tips as to what businesses may not like. Have you ever "Googled" yourself?
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What is Social Networking? whether it is sending an email or parts driving on a highway, linking people and places is an everyday occurrence. Social networks are how people connect with each other whether it's through text messaging, facebook, or the lunch table. Social networks connect you to people who could help you find jobs, provide you with resources to find a job or direct you to their social network. Check out this video on social networking at m/watch? Below are other resources to help you understand social networking and the importance of your digital identity. Keep your Digital-Self Professional - remember that your social networks connect you to hundreds and thousands of people across the country and world.