Tell the patient to lie down and remain calm. Tell the patient to call 911. Tell the patient to take a nitroglycerin tablet and come to the office right away. Answer: tell the patient to call 911 Rationale: In the case of an emergency situation when the physician is not in the medical office, the medical assistant should have the patient call 911 or emergency services. The most important consideration when scheduling a patient appointment is: how many patients are already scheduled for the day. Following what works best for the physician.
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The medical office should have policies in resume place to assist in making those decisions. C-3 6. The appointment schedule for today is completely full. A 62-year-old patient calls complaining of having a 100 F fever and diarrhea since the previous best night. She should be worked into the schedule for today. Answer: False rationale: The patient s fever is less than 103 Fand she has only had diarrhea since the previous night. This patient could wait until tomorrow to see the physician. A patient calls complaining of chest pain and shortness of breath. The medical assistant is the only one in the medical office at the time. The medical assistant should: have the patient call back later when the physician is in the office.
Rationale: A patient complaining of the burning and frequency associated with urination should be seen on the same revelation day, especially if these symptoms are accompanied by fever or blood in the urine. The type of appointment scheduling in which three or four patients are scheduled every half hour and are seen in the order in which they arrive is called: stream scheduling. Answer: wave scheduling Rationale: With wave scheduling, three or four patients are scheduled every half hour and seen in the order in which they arrive. If the appointment schedule is set up with 10-minute time slots, a patient scheduled for a 30-minute appointment would use time slots. If the appointment schedule is set up with 15-minute time slots the same patient would use. Two, three three, two two, four four, two Answer: three, two rationale: If the appointment schedule is set up with 10-minute time slots a 30-minute appointment would use 3 time slots; if the appointment schedule is set up with 15-minute time slots a 30-minute appointment. The process of separating patients by the urgency of their need for care is called: schedule cycling. Answer: triage rationale: Triage is often used in the medical office to determine if a patient should be seen on the same day in the medical office, wait until another day, or be sent to the emergency department of a hospital.
Select the radio button for Celia tapia and click the select button. Celia tapia s appointment will appear on the calendar. When should you schedule an appointment for a patient who might have a bladder infection? The same day within the next few days Within the following week an appointment is not literature necessary to address this condition Answer: The same day rationale: A bladder infection could be a very serious condition that requires prompt treatment. A patient who has write been vomiting off and on for several days should be sent to the emergency room rather than be seen in the medical office. Answer: False 5 6, rationale: A patient who has been vomiting off and on for several days should be seen in the medical office on the same day. While this is an urgent condition, it is not an emergency. If intermittent vomiting is the patient s only complaint, the patient should be evaluated by his or her physician. A patient complaining of burning and frequency associated with urination should be seen on the same day.
Schedule Appointment for Celia tapia objectives search for a patient record. Overview Celia tapia (dob 05/18/1970) would like to schedule an appointment with. She thinks she might have a bladder infection because she feels like she has to urinate constantly and experiences pain during urination. Martin has an opening at 1:15 pm today. Schedule the urgent appointment for 30 minutes. Select Urgent Visit from the visit Type dropdown. Document Dysuria, urinary frequency in the Chief Complaint text box. Using the patient search fields, search for Celia tapia s patient record. Once you locate celia tapia in the list of Patients, confirm her date of birth.
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The patient that arrives first or the short patient with the most urgent condition may be seen first. Which of the following patients should be seen on the same day they call the medical office? A patient who promotion needs a post-operative follow-up. A patient who has had a fever of 103 F for three days. A patient who has been nauseous for the past 24 hours. A patient who needs a refill of coumadin.
Answer: A patient who has had a fever of 103 F for three days. Rationale: A patient who has had a high fever for several days should be seen on the same day they call. The other patients could wait for another day. Competency: Describe scheduling guidelines, caahep. C-2 4.
If you are still unsure, check with the physician. Competency: Recognize office policies and protocols for handling appointments, abhes 8-d, caahep. Most post-operative protocols require the patient to have their first follow-up appointment within days of having the procedure. Answer: 10 Rationale: Most physicians will want to see a patient within 10 days of the procedure to address any issues the patient may have and remove any sutures or staples that were used. C-3 3. What is the chief complaint for.
Answer: Laparoscopic cholecystectomy follow-up Rationale: The chief complaint is the reason the patient is being seen in the medical office that day. Nasser is being seen for a laparoscopic cholecystectomy follow-up. Validate student answer in simulation. It is office policy that a physician can be double-booked once every two hours. This means that once during a two hour block of time, how many patients could have the same appointment time? 1 2 3 4 Answer: 2 Rationale: When double-booking is used, two patients are given the same appointment time.
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Stream wave modified wave open booking Answer: modified wave rationale: With modified wave scheduling, patients are given a specific appointment time during the essays first pdf half of the hour and the second half of the hour is kept open for walk-in patients, catch up time,. Competency: Manage appointment schedule, using established priorities, abhes 8-d, caahep. A clustering appointment type is where patients with similar conditions are seen on the same day. Rationale: A clustering appointment type is used to group patients with similar problems together and they are then seen on the same day. A type of appointment scheduling where two patients are given the same appointment time is called: stream scheduling. Answer: double-booking scheduling Rationale: double-booking is an appointment scheduling type where two patients are given the same appointment time. This is often used when one patient is going to need some preparation before the physician can see them, so the physician is seeing one patient while the other one is being prepped. Always ask the physician if you are unsure whether a patient should be seen right away. Answer: False rationale: Check the office policies about what types of problems should be seen on the same day if you are unsure.
Talibah Nasser s appointment will appear on the calendar. Post-operative appointments should be approximately in length. 10 minutes 45 minutes 30 minutes 1 hour Answer: 30 minutes Rationale: Each medical business office will have their own protocol. However, most physicians need about 30 minutes to review a patient s health status after being discharged from the hospital. A longer appointment would not be a good use of the physician s time and a shorter appointment would not allow for a sufficient examination discussion. The amount of time needed might also vary depending on the age and health condition of the patient. 2 3, competency: Describe scheduling guidelines, caahep. In scheduling, patients are given a specific appointment time for the first half of the hour, leaving the second half of the hour open for walk-in patients.
located the correct patient record. Select the radio button for Talibah Nasser and click the select button. Confirm the auto-populated details. Use the calendar picker to confirm or select the appointment day. Select a start and end time for the appointment using the Start Time and End Time dropdowns. Click the save button. A confirmation message will appear. Click the ok button to proceed.
P-1 Recognize office policies and protocols for handling appointments, abhes 8-d, caahep. C-3 Estimated write completion time: 20 minutes measurable Steps. Within the calendar of the Front Office module, click the Add Appointment button or anywhere within the calendar to open the new Appointment window. Select the patient Visit radio button as the Appointment Type. Select Follow-Up/Established Visit from the visit Type dropdown. Document Cholecystectomy follow-up in the Chief Complaint text box. Select the search Existing Patients radio button.
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1, assignment Answer key we re ready to help! For customer support, please call us at or visit our online technical support center at m to access self-service options or chat with a live representative. Schedule Appointment for Talibah Nasser Objectives search for a patient record. Overview Talibah Nasser (dob ) professional is calling the walden-Martin office to request a post-operative follow-up appointment with jean Burke, np in approximately two weeks. She recently had a laparoscopic cholecystectomy and states that she is doing fine. Tuesday afternoons work well for her and the appointment should last 30 minutes. Competencies Describe scheduling guidelines, caahep. C-2 Manage appointment schedule, using established priorities, abhes 8-d, caahep.